About Us
Middle East Airline Ground Handing (MEAG) is the major ground handling service provider at Beirut Rafic Hariri International Airport (BRHIA), operating in a safe, secure and quality service environment to serve all types of passenger aircraft and freighters in full alignment with customers’ and regulatory requirements.
Our systems and procedures are based on the Lebanese Aviation Regulations (LAR), IS09001 Quality Management System standards, IATA Ground Handling Procedures (IGOM), IATA Safety Procedures (ISAGO) , EU Security validation (RA3) and Transported Asset Protection Association( TAPA) .
Profile
MEAG ,a subsidiary of the Lebanese national carrier Middle East Airlines Airliban, Provides reliable, efficient , cost-effective and high quality passenger , baggage, VIP , cargo, ramp and FBO services to its customer airlines.
Supported by a team of more than 800 people, we serve 33 airline customers and handle over 57 thousand flights per annum.
Our Mission
Our mission is to enhance our customers’ satisfaction and safety by meeting and exceeding their needs and expectations through quality services as related to the ramp, passenger, baggage, VIP, lounges, cargo and postal services, as set in the Ground Handling Contracts and Service Level Agreements, and the relevant international best practices.
Our Vision
Our vision is to maintain our leading position in providing reliable quality ground handling services of the highest international standards cost effectively, and with the capability of expanding our activities to other airports in the future.
Our Values
- Focus on safety and security ,consistent Quality Management System, staff training and development.
- Long-term relationships with many leading airlines and suppliers
- Large, modern ground equipment fleet
- Willingness to invest in the future
Our Strategy
Our strategy is to provide value services through Quality Management, continual monitoring and improvement on our internal processes, and to anticipate and cope with the high dynamic changes in the airline business environment and technologies. skills, leadership and know-how .
Our Quality
Our quality objectives, operations and services are built within the framework of this strategy.
MEAG Quality Policy
MEAG – Middle East Airlines Ground Handling is the major provider of a full range of quality ground handling services at Beirut Rafic Hariri International Airport (BRHIA), to commercial aircraft, executive and private jet operators, in full alignment with customers’ requirements, applicable local and international standards, rules and regulations (Lebanese Aviation Regulations – LAR, ISO 9001, IATA, ISAGO, European Union, Third Country Regulated Agent – EU RA3, Transported Assets Protection Association-TAPA Level A,…). Risks and opportunities, from external and internal issues that impact our strategic objectives, operations and services, are fully addressed, monitored, reviewed and accounted for within the context of airlines’ ground handling services and operations through a risk-based approach.
