Passenger & Baggage Services

From passenger support at the check in counters to boarding and disembarking – Our services are set up to meet all your ground handling needs and aim to provide friendly and competent service using latest systems and applications: CUTE platform, CLF (Common Language Facility) and ALTEA DCS (Departure Control System).

We offer :

  • Check-in Services
  • Arrival and Transfer Services
  • Boarding Activities
  • Ticketing /Sales Desk
  • Special care Services


Since the aviation industry nowadays is witnessing a huge growth in the number of passengers and an equal obligation to reduce costs, the area of technical solutions have become a necessity that Ground handlers cannot ignore. This is why MEAG have already implemented the following:

  • KIOSK check-in with baggage drop
  • Web check-in.
  • Mobile check-in
  • Baggage drop area.
  • Bar-coded boarding passes
  • Self-Service Lost &Found for reporting of lost baggage
  • Baggage services Interactive Voice response and automated SMS

Baggage processes

Rapid and trouble-free baggage handling is one of the key functions of MEAG’s baggage services section. With the huge number of  pieces of luggage handled on a daily basis and with the help of our modern baggage handling and security technology (Baggage Reconciliation System (BRS)) , we efficiently process departing, arriving and transfer baggage within minimum time frames.

For greater customer confidence in our commitment to excellence ,we strive to work determinedly with both our customer airlines and airport authorities to seek ongoing improvements in the baggage handling.

  • World tracer for baggage mishandling.
  • Call center services.
  • Automated SMS.
  • World Tracer Tablet.