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ABOUT US

Middle East Airline Ground Handing (MEAG) is the major ground handling service provider at Beirut Rafic Hariri International Airport (BRHIA), operating in a safe, secure and quality service environment to serve all types of passenger aircraft and freighters in full alignment with customers’ and regulatory requirements.

Our systems and procedures are based on the Lebanese Aviation Regulations (LAR), IS09001 Quality Management System standards, IATA Ground Handling Procedures (IGOM), IATA Safety Procedures (ISAGO) , EU Security validation (RA3) and Transported Asset Protection Association( TAPA) . 

PROFILE

MEAG ,a subsidiary of the Lebanese national carrier Middle East Airlines Airliban, Provides reliable, efficient , cost-effective and high quality passenger , baggage, VIP, cargo, ramp and FBO services to its customer airlines. 

OUR 
VISION

OUR 
VISION

Our vision is to maintain our leading
position in providing reliable quality
ground handling services of the highest
international standards cost effectively,
and with the capability of expanding our
activities to other airports in the future.

OUR 
STRATEGY

OUR 
STRATEGY

Our strategy is to provide value services
through Quality management,continual
monitoring and improvement on our
internal processes, and to anticipate and
cope with the high dynamic changes in
the airline business enviroment and
technologies. skills, leadership and
know-how

OUR 
VALUE

OUR 
VALUE

Focus on safety and security, consistent
Quality management Sysytem, staff
training and development
Long-term relationships with many
leading airlines and suppliers.
Willingness to invest in the future

OUR 
QUALITY

OUR 
QUALITY

our quality objectives, operations and
services are built within the framework of
this strategy.

MEAG Quality Policy

MEAG – Middle East Airlines Ground Handling is the major provider of a full range of quality ground handling services at Beirut Rafic Hariri International Airport (BRHIA), to commercial aircraft, executive and private jet operators, in full alignment with customers’ requirements, applicable local and international standards, rules and regulations (Lebanese Aviation Regulations – LAR, ISO 9001, IATA, ISAGO, European Union, Third Country Regulated Agent – EU RA3, Transported Assets Protection Association-TAPA Level A,…). Risks and opportunities, from external and internal issues that impact our strategic objectives, operations and services, are fully addressed, monitored, reviewed and accounted for within the context of airlines’ ground handling services and operations through a risk-based approach.

Baggage Mishandling

1.3 bags per 1000 passengers.

Baggage delivery upon Arrival

25 minutes delivery achieved on narrow body aircraft
35 minutes for wide body aircraft

MEAG Departure Punctuality within 15 minutes

MEAG Activities
99.6%

MEAG Market Share at RHIA-Beirut

80%

Passenger

90%

Cargo

82%

Flights